Booking Confirmation and Service Delivery
Please read: this page is a draft that is still being reviewed and has not yet been checked by a lawyer. If anything here is unclear, or matters to your booking, please confirm it with our reception on +91 354 225 2242 or [email protected] before you book, and we will confirm it to you in writing.
Hotel Apsara sells accommodation and meals at its premises in Darjeeling. We do not sell or dispatch physical goods, and nothing is shipped or couriered to you. This page is published because payment gateways and card networks expect every merchant to state plainly what a customer receives for their money and when they receive it — so here is ours, described honestly rather than dressed up as a shipping policy.
1. What you are buying
A right to occupy a room of the category you booked, for the nights you booked, at our hotel at Hotel Apsara, Apsara Building, 6 Laden La Road, Chauk Bazaar, Darjeeling – 734101, West Bengal, India, together with whatever is stated to be included in the rate. The service is delivered at the hotel, on the dates of your stay. There is no delivery address, no courier, no tracking number and no dispatch.
2. How your booking is confirmed
| Booking confirmation | Sent by email to the address you gave us, carrying a reservation reference, the guest name, the dates, the room category, the rate and the cancellation terms that apply. This email is your proof of booking — please carry it, printed or on your phone. |
|---|---|
| When it is sent | Automatically, by our booking system, when an online payment succeeds. If a payment succeeds but no confirmation reaches you within a few hours, contact us before assuming anything. |
| Payment receipt / invoice | An order receipt is emailed with the confirmation. A copy of the invoice for your stay can be emailed on request. |
| Delivery of the service | On arrival at the hotel from 1:00 PM on your arrival date, on production of the identity documents described in our House Rules. |
3. If your confirmation does not arrive
Please check the junk or spam folder of the mailbox you booked from first — that is where it usually is. If it is genuinely not there, write to [email protected] or telephone reception on +91 354 225 2242 with the name, the dates and the amount paid, and we will find the transaction and resend the confirmation. A payment debited from your account without a confirmation is something we want to hear about immediately, not after you arrive.
4. If a payment fails or is debited twice
Where a payment is debited but the booking does not complete, the amount is normally reversed automatically by the bank within a few working days without any action by us. If it is not, contact us with the date, amount and transaction reference and we will confirm what we did or did not receive and, where we received it, refund it under our Cancellation and Refund Policy.
5. Getting to us
The hotel stands on Laden La Road in central Darjeeling, a few minutes' walk from Mall Road and close to the Darjeeling railway station and the main bus stand. Full directions and a map are on our Contact page. Airport and railway transfers can be arranged as a paid private taxi; please ask when you book rather than on the day, as vehicles in the hills need notice.
6. Changes, cancellation and refunds
All of these are dealt with in our Cancellation and Refund Policy. Refunds go back to the payment method you used.
7. Currency
Every transaction with this hotel is in Indian Rupees (INR / ₹). Prices are exclusive of GST; where GST applies it is shown as a separate line before you pay.
Last updated: 18 September 2026.
Hotel Apsara
Hotel Apsara, Apsara Building, 6 Laden La Road, Chauk Bazaar, Darjeeling – 734101, West Bengal, India
Telephone: +91 354 225 2242 (reception, 24 hours) · Mobile / WhatsApp: +91 89678 57857
Email: [email protected]