What are the check-in and check-out times at Hotel Apsara?
Check-in is from 1:00 PM and check-out is by 11:00 AM. Early check-in and late check-out depend on the rooms available on the day and may carry a charge, so please ask reception.
What ID proofs are accepted for check-in?
We accept Passports, Aadhaar cards, Driving Licences, and other standard Government IDs. Local IDs are also permitted, provided the primary guest is at least 18 years old.
Are unmarried couples allowed to stay at the property?
Yes, unmarried couples are welcome. All guests must present valid identification upon arrival.
What is your policy for children and infants?
One infant aged 0 to 2 years can stay free of charge per room and is not counted towards the maximum room capacity. We do not provide an extra bed for a child included in the standard booking.
Can I request an extra bed for an additional guest?
Yes. In rooms that permit it, an extra mattress can be arranged for an additional guest for ₹1,500 per night (exclusive of GST), payable directly at the property. Please mention it when you book.
Are pets allowed at Hotel Apsara?
No, pets are not allowed anywhere on the premises.
Is Wi-Fi available at the hotel?
Yes, we provide free Wi-Fi for all guests to use during their stay.
Are room heaters provided in the rooms?
Room heaters are available on request for an additional charge. Mineral water and laundry service are also available for an extra fee and are not included in the standard tariff.
Is parking available for guests?
Parking arrangements vary — please check directly with the property when you book if you're travelling by car.
Does the building have a lift?
Yes, the property has an elevator. Please note the hotel is not wheelchair accessible.
What type of food does your restaurant serve?
Our multi-cuisine restaurant is strictly pure vegetarian, prepared by our Indian chef, with a kid's menu available.
Do you offer airport transfers?
Yes, we can arrange paid private taxis, including transport from Bhadrapur Airport (55.6 km away). Bagdogra Airport and New Jalpaiguri (NJP) railway station are also reachable by taxi — speak to our concierge to arrange a vehicle.
What is the cancellation policy for bookings?
Bookings made directly with us are non-refundable: no refund is given for a cancellation, a no-show or an early departure. You will receive a full refund if the hotel cancels or cannot provide the room you booked, and any refund the law requires. Date changes are subject to availability at the hotel’s discretion, and no refund of any difference is given. Please review your travel dates carefully before confirming. Full details are in our Cancellation and Refund Policy.
Do room rates include GST?
No. Room rates and other prices on this website are exclusive of GST. Where GST applies to your booking, it is added at the rate in force for hotel accommodation and shown as a separate line before you pay.
How far is the hotel from Darjeeling Mall Road?
Hotel Apsara is centrally located, a few minutes' walk from Darjeeling Mall Road. Keventer's and the Darjeeling Railway Station are also a short walk away.
How can I contact the hotel for further enquiries?
You can reach our 24-hour reception desk by emailing [email protected], calling +91 354 225 2242, or messaging us on WhatsApp at +91 89678 57857.